Coaching Privacy Policy
& Data Protection

Vital Star Coaching® ("we," "us," "our") operates this website to offer coaching services, training eBooks, customized meal plans, workout programs, and related wellness resources ("Services"). We are committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, and disclose personal information.

​

We respect your privacy and are committed to safeguarding the Personal Information of visitors, Clients and potential Clients (hereinafter “Clients”, “Client”, or “you”) of our Services. This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our Website or its Services. This Privacy Policy does not govern Personal Information about our employees or representatives.

​

We will obtain consent where required by law for the collection, use and disclosure of Personal Information. By submitting Personal Information via our Website, you consent to our collection, use and disclosure of such Personal Information for the purposes described in this Privacy Policy and for any purposes permitted or required by law.

This Privacy Policy may be changed by us from time to time to comply with applicable privacy laws, regulations and standards (within Canada or otherwise).

​

​

What Constitutes Personal Information?

​

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

​

Client Personal Information

​

Personal Information is collected directly from Clients when they access the Website or contact us for the Services. Personal Information may also be collected when Clients receive a link to our Website, a communication about the Services, or at any other stage when Clients are actively using the Website.

​

We collect the Personal Information that we need in order to provide the Services to Client and in order to interact with Clients, including the following purposes:

​

• to deliver the Services and monitor their quality;

• to receive payments for Services delivered;

• to understand the needs and preferences of Clients and respond to their requests;

• to conduct research and statistical analysis regarding our Service offerings and/or Client profiles;

• to administer and enhance Clients’ relationships with us;

• to manage and develop our business, including customization of our Services for Clients;

• to communicate with Clients in respect of actual and potential Services and related products;

• to comply with audit, accounting and legal requirements;

• to engage in due diligence and carry out business transactions that may involve the purchase, sale or transfer of Personal Information, including the purchase, sale, lease, merger, amalgamation, financing or disposal of our company; and

• any other purposes for which we have consent in accordance with applicable laws. 

 

Payment and Credit Card Information

​

Some Services offered through the Website will require payments by credit card, debit card, or other electronic means. When you make such payments, you will be required to provide certain information for identification and verification, such as your name, card number, card expiration date, and card security code.

​

When you are directed to a third party payment gateway such as Shopify or PayPal to make payments for any Services, then you must refer to the privacy policy, terms of use, refund policies, complaint mechanisms and any other applicable policies of the third party regarding any complaints against the third party or any breaches of information by the third party. In other words, WE WILL NOT BE RESPONSIBLE FOR ANY PRIVACY OR INFORMATION BREACHES ARISING OUT OF THE USE OF A THIRD PARTY WEBSITE LINKED OR DIRECTED THROUGH OUR WEBSITE.

​

Internet Protocol and Access Information

​

When you use our Website and Services, we also receive usage data. This includes information about your interaction with our Website or other online platforms (for example, when you view or search content, pair a device to your account, etc.).

​

We also collect data about the devices and computers you use to access the Website, including location, IP addresses, browser type and version, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

 

We may also collect information regarding the specific Website pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and related diagnostic and analytical data. 

​

     COOKIES & COLLECTED INFORMATION 

​

Cookies are files which are stored on your computer or device after you visit a website.

​

We use cookies to understand how our Website is used and in order to help us improve your overall online experience. Except for strictly necessary cookies (as described below), most of the cookies on our Website expire at the end of your current session on our Website, except some that may have an extended lifespan. Some cookies, however, are persistent and will never expire. 

​

We may use the following categories of cookies on our Website:

​

1. Strictly Necessary – These cookies are necessary for the essential functions of the Website (for example, for effective communication or security) and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but this may impact the functionality of the Website.

​

2. Visitor Statistics and Performance – These cookies collect aggregate information and statistics from our Website regarding visitors, length of time of visit, date of visit, bandwidth used, pages viewed and sites visited before and after leaving our Website. Personally identifiable information is NOT directly linked to this information, such as your name, address, email or telephone number.

​

3. Website Preferences – These cookies are used to provide services or remember settings to enhance your visit; for example, text size or other preferences that improve your online experience. The information collected by these cookies is anonymous and does not enable us to track your browsing activity on other websites. By using our Website, you agree that we can place these types of cookies on your device. If you prefer to restrict, block or delete cookies from our Website, you can adjust your browser settings (see how to change cookie settings in Edge, Chrome and Safari). If you choose to disable all cookies, we cannot guarantee that the Website will work as expected. 

 

                                    CONSENT AND HOW TO WITHDRAW

​

We will assume you consent to us using and sharing your Personal Information, as permitted by law, if you choose to provide such Personal Information to us via the Website for reasonable purposes associated with our Services. We may also specifically seek your consent to collect, use and share your Personal Information, in particular instances and to the extent required by law. You can withdraw your consent at any time by using your account settings (if applicable) or the mechanisms set out on the Website, or by contacting our Privacy Officer designated under this Privacy Policy.

 

                          HOW INFORMATION IS SHARED OR DISCLOSED

​

We do not share or disclose your Personal Information except in these limited circumstances:

​

1. When You Agree or Direct Us to Share: You may also authorize us to share your information with other third parties. We will not be liable for any losses or damages due to breach of privacy by any third party, in respect of information agreed to or directed to be shared with a third party. 

​

2. For External Processing: We may transfer information to our corporate affiliates, service providers, and other partners who process the information for us, based on our instructions which will be in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. To the extent possible, this information will not contain Personal Information which is relatable to individual Clients.

 

Please be aware that our Website may include links to third party websites, plug-ins, services, social networks, or applications. By clicking on those links or enabling those connections you may allow the third party to collect or share data about you (via cookies, plug-ins or otherwise). If you follow a link to a third party website or interact with a third party, please note that the policies of these third parties shall govern your interactions and any data collected. We do not accept any responsibility or liability for the collection, retention, use or implementation of privacy policies by third parties. We do not control these third party websites, and encourage you to read the policies of every website you visit.

​

1. For Legal Reasons or to Prevent Harm: We may keep or disclose information about you to comply with a law, regulation, legal process, judicial process, or governmental request; to assert legal rights or defend against legal claims or legal demands; or to prevent, detect, or investigate illegal activity, crime, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

 

If such disclosure is required, we will notify you of any legal process seeking access to your Personal Information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a blackout period, we provide delayed notice after the expiry of the blackout period. We may not be able to provide notice in urgent or emergency situations such as those involving a danger of death or serious physical injury to a person. We may share information that is aggregated or de-identified so that it cannot reasonably be used to identify a specific individual. We may disclose such information publicly and to third parties, for example, in public reports about the use of our Website and Services, and to our business partners. 

 

If we are involved in a business transaction such as a merger, acquisition, or sale of assets, we will take measures to continue to protect the confidentiality of Personal Information and will notify our affected Clients once Personal Information has been transferred to a new entity or as otherwise required by law.

 

                                                        DATA ACCESS

​

If you object to the use or sharing of your Personal Information, or if you are seeking access to Personal Information, you may notify us by contacting our Privacy Officer. 

​

Please be aware that we may not be able to provide access to information that is protected by legal privilege, commercial confidentiality, legal investigations, dispute resolution procedures, or that otherwise may be properly withheld by law.

​

                             RETENTION OF PERSONAL INFORMATION 

​

We keep information about you and your use of the Website and Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in this Privacy Policy. 

 

                                             INFORMATION SECURITY

​

The security of your Personal Information is important to us, and we use various technical, contractual, administrative, and physical security measures to protect Personal Information that you provide to us. We instruct our service providers and employees to comply with this Privacy Policy. We strive to regularly improve the security of our Website and information systems but please note that there is no method of transmitting or storing data that is 100% secure.

 

We may use service providers or partners across the globe and it is always possible that, despite our safeguards, your Personal Information may be accessible to law enforcement, government bodies, or national security authorities of other jurisdictions.

 

                 INTERNATIONAL OPERATIONS AND DATA TRANSFERS

​

We deliver Services to Clients internationally and may transfer Personal Information to/from other countries for the purposes described in this Privacy Policy. Please note that these countries may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of USA. You agree to this risk when you access our Website and use our Services. 

 

                                              USE OF DATA ANALYTICS

​

We monitor and analyze the use of our Website and its Services using various free or paid Analytical tools and services. For example, we commonly use the Google Analytics service, offered by Google Inc., to track and support Website traffic and statistics.

 

The free service uses the data we collect to track and monitor the use of our Services as well as to contextualize and personalize the ads of Google’s own advertising network.

 

You may restrict the access of this service to your Personal Information by installing the Google Analytics opt-out browser add-on. For more information regarding Google Inc.’s privacy practices, please visit their Privacy & Terms web page. 

​

                      LINKS AND OTHER ASSOCIATED SITES/PLATFORMS

​

Our Website and platforms may contain links to other websites and social media platforms. We do not endorse or accept any responsibility for the content or policies of these other websites and platforms. You should carefully review the privacy policies and terms of use for such websites and platforms as they may collect, use and disclose personal information in a very different manner from our Website. 

​

                             USE ON OTHER APPLICATIONS OR DEVICES

​

Our Website and its Services may also be optimized as mobile phone applications or other applications on platforms, media and/or technology now known or to be developed. The terms of this Privacy Policy also apply to those applications and devices. 

​

When you access our Website and Services through other applications, we may receive information about your location, usage and device, including unique identifying information from your device. We and our service providers may use, store and access this information to provide you with location-based services, search results, and other personalized content. It is possible to turn off/disable a device’s access to location settings and other personal information.

 

If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

 

                                              HOW TO CONTACT US

​

If you wish to file a complaint, make an inquiry, request access to your Personal Information held by us, or have any questions about this Privacy Policy, please contact us via email: Contact@Vitalstarcoaching.com

​

                                        CHANGES TO THIS PRIVACY POLICY

​

This Privacy Policy which may be changed, supplemented or updated from time to time. Please check back often to be aware of any changes to the Privacy Policy. The Effective Date here indicates the most recent update to the Privacy Policy.

​

Thank you for visiting our Website for our Services, and for trusting us at

Vital Star Coaching®.